Knowledge base

Frequently Asked Questions

Quick answers to the most common questions. Can't find what you need? DM Spadezz or open a ticket in our Discord.

Orders & Delivery

Most orders are delivered within 1–5 minutes after payment is confirmed in our Cash App. In-game trades may take up to 30 minutes during peak hours. Some games (Adopt Me, Pet Sim 99 Huges) can take up to a couple hours — those are flagged on the product page.

Frequently Asked Questions

Orders & Delivery

Payment

Warranty & Refunds

Support

Frequently Asked Questions

Orders & Delivery

How long until I receive my order?

Where do I actually receive my account or items?

I don't have Discord. Can you DM me my account?

Is buying items against game TOS?

Payment

What payment methods do you accept?

What if I send the wrong amount?

Do you accept credit/debit cards?

Warranty & Refunds

Do you offer warranty?

Can I get a refund?

Why do I need a clip for a refund?

Support

How do I track my order?

How do I contact support?

Do you have a referral / vouch program?